booking terms and conditions
Thank you for choosing The Bennu for your booking. It is a pleasure to help you organise your booking every step of the way and we hope you have the most magical time in your stay with us. We have had to put certain precautions in place to keep peace in the surrounding area and keep our guests safe. We want you to feel completely comfortable during your stay and have put the below guidelines together to help make your stay run seamlessly. Please ensure that you, and all members of your booking if applicable read the below.
The Bennu at Dunford House is a large private residence and private hire venue in the parish of Heyshott, Midhurst and it must be respectful of our neighbours and surrounding area at all times. The house is also a grade II listed building with bounds of beautiful history and we thank you for treating it with care. We want everyone to have an amazing time, and understand the house is a very enjoyable place to be. We truly appreciate your total respect of the house rules and our neighbours whilst enjoying your time.
You may use the terrace quietly to smoke if it is late at night.
Below are the key things to remember:
Please do not congregate or smoke outside of the front door at any point during your stay.
Please do not leave the front door open or unattended at any time.
Please do not touch or alter the front door latch.
Please return the lid of the hot tub if/once used.
If included in your booking, the hot tub cannot be used after 10:00PM or if intoxicated. You will automatically lose all of your deposit if You break this rule. It is something that we have to be diligent with. No smoking in the house & only allowed in designated areas outside. If you smoke in the house, out front, in the caravan or outbuildings it will be an automatic loss of your deposit. Please do not scream or shout in the garden or on arrival. This can cause our neighbours to complain. We cannot have games in the garden, outfront or throughout the house. This includes scavenger hunts.
External sound systems cannot be brought onsite. We gave speakers for your use if applicable to your booking.
Moving furniture or items within the house without permission prohibited.-
Please do not let anyone who's not booked on your stay into the house or garden. Security will be sent over to check your guest list, you will be responsible for paying for them as a guest and could risk losing your entire deposit.
Due to insurance purposes we are unable to have candles or open flames.
Please do not Attach anything to the walls or ceiling both interior & exterior or fix anything into the garden.
Due to insurance purposes We are unable to accommodate third party suppliers without prior and written agreement.
Please don't drink and drink drive.
Please do not put glass in the bins & report all breakages (however small) as this can injure staff.***
Please inquire if you would like to be completely looked after during your stay. We do not allow loose glitter to be used on the house and would recommend not using glitter makeup as this can have an impact on the amount of cleaning and can damage the house and furnishings. Only guests booked to stay and listed on your guest list are allowed in the house & garden. We have cameras surrounding the exterior of the property and at the entrance for security purposes. If any equipment attempted to be tampered with you will be immediately asked To leave. The cameras are monitored 24/7 by private security located on a neighbouring piece of Land. We also kindly ask that our social media policy** is followed. Please do not use our geotag (location tag) online in any imagery should you choose to post tasteful imagery. We own the rights to any imagery taken on your stay and have the right to ask you to remove anything from online or social media without question.
Check in-out & what’s included
A dedicated member of staff will be available to greet you and show you around at your time of check in. If you would like later check in time other that what is allocated please agree this with our team beforehand and we will be happy to accommodate.
Early and late check in/out is subject to availability and chargeable at £120 per hour.
We offer a complimentary event planning service if applicable and agreed prior to booking, as well as complimentary online shop delivery receipt and organisation.
Payments & other important information
We require payment of the entire booking in advance of arrival. Further details will be provided also on the online booking system at your time of booking.
Breakfast
Breakfast will be on offer everyday in the form of a help-yourself continental breakfast buffet available at the kitchen, organic healthy food, fruits, granolas, bread, boiled eggs and yoghurts etc. What is on offer may vary from time to time. If you have any serious medical allergies or dietary needs please contact us prior to booking.
1. THESE TERMS
1.1 These are the terms and conditions on which we take bookings for events (whether a hotel stay, wedding, civil ceremony or any other event) you wish to hold at The Bennu.
1.2 Please read these terms carefully before you make your booking with us. These terms tell you who we are, how we will take your booking, how the contract between you and us for your booking is formed, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 We are Wonder House Group Ltd (trading as The Bennu), a limited company registered in England and Wales with company number 14428419.
Additional Booking Terms
Booking T&C’s:
Please note that your booking payment will not be refunded if you subsequently cancel a
confirmed booking within 10 days of the start of your booked stay date,
as explained in paragraph 6 below. A contract is only formed between you and us
when the deposit payment has been received. No booking
application shall be binding on us and no contract shall be formed unless and until
we send your booking confirmation. Payment of your deposit confirms that you are
accepting our Terms & Conditions.
1. If only one person is making the booking, that person
confirms that s/he has the authority to make the booking on behalf of both
persons intending to be married. Our contract will therefore be with both such
persons.
2. You may not transfer any of your rights or obligations under our contract with
you to another person without our prior written consent, which we will not
withhold unreasonably. We can transfer all or any of our rights and obligations
under the contract to another organisation, but this will not affect your rights
under these terms.
3. We reserve the right to make changes to the interior and/or exterior of the
venue between the time we accept your booking and the date of your
booking.
4. We will use all reasonable endeavours to ensure that no components of your
booking have to be altered. We
reserve the right to make changes to certain components if this is necessary
to comply with safety requirements or other changes in law or relevant codes
of practice, or to make other minor changes which we reasonably believe will
not be to the detriment of your overall booking experience.
5. We will notify you of any significant changes covered but unless the change is
one which is likely to fundamentally change the nature of your
booking experience we will not offer a refund, costs or
compensation.
6. We reserve the right to cancel your booking without liability to you and without
any obligation to refund your deposit if:
(a) you do not pay us the balance of your booking costs
by the date due for such payment; or
(b) we have reasonable grounds to believe that you may not pay us the
balance of your booking price by the due date and we
have requested you to explain the position and you have not done so
satisfactorily; or
(c) we discover, before you have paid the balance of your booking price, that you have deliberately concealed information, or
deliberately given us incorrect information, about your intended booking in
circumstances where (if you had not done so) it would have been reasonably
foreseeable that we would not have accepted your booking; or
(d) we have reasonable grounds to believe that your behaviour or that of your
guests at the booking are likely to result in damage to the venue or
to our property and/or injury to people.
If we cancel your booking under paragraph 6, you must pay us any losses and
costs we suffer because of the cancellation which were reasonably
foreseeable to both you and us when the contract was entered into, whether
or not we are able to resell the date.
7. Except as set out in this paragraph 28, we shall not be liable or responsible
for any failure to perform, or delay in performance of, any of our obligations
under our contract with you that is caused by events outside our reasonable
control (such as serious damage to the venue, serious adverse weather
conditions, a pandemic or epidemic, or interruption or failure of utility services
such as electric power, gas or water). In these circumstances, we shall use
every effort to notify you as soon as is reasonably practical.
8. If you want to cancel a confirmed booking within 10 days of the booking time,
you must do so in writing and the
provisions in paragraph 8 shall apply. We will use reasonable endeavours to
“re-sell” the date. However, you must pay us any losses and costs we suffer
because of the cancellation which were reasonably foreseeable to both you
and us when the contract was entered into, whether or not we are able to
resell the date. Depending on when you cancel, the cancellation charges you
must pay shall be determined by the notice period listed below. We will tell
you the exact cancellation charges upon your request.
Cancellation Charges:
● More than 10 days away from the booking date: 100% of the booking refunded and option to
change date of booking
● Less than 10 days away from the booking date: 0% of the booking package refunded and no option to
change date of booking.
9. COVID 19: Any bookings that cannot then be taken due to a government
decreed lockdown will be able to request a date change within 12 months of
the booking date, or a refund if no suitable date can be found.
10.Subject to paragraphs 11 and 12 inclusive, the price of your
booking shall be as set out in your quotation and/or checkout page when booking.
11. If not all components of the price in the quotation are stated to be fixed (for
example, because they depend on the number of guests to be catered for),
the final price will be determined either in accordance with the quotation (for
example, the charge "per head" for meals) or as otherwise agreed with us (for
example, if there are any "extra" services not set out in the quotation which
we subsequently agree at our discretion to provide to you).
12.If your booking date is scheduled more than 1 year after the date
of our confirmation of booking, we reserve the right to increase the price of
your booking by up to Retail Price Index for each
complete period of 12 months between these two dates.
13.All prices are subject to VAT, prices given include VAT in 2023 and 2024.
14.We will state the payment date(s) on the invoice we send you for the total
price of your booking. You must pay your invoice in full
by the due date(s) stated. Late payments will be charged an administration
fee.
15.Payment plans and deposit arrangements are to be agreed in writing with a
member of The Bennu staff prior to invoices being paid.
The Bennu at Dunford House is a large private residence and private hire venue in the parish of Heyshott, Midhurst and it must be respectful of our neighbours and surrounding area at all times. The house is also a grade II listed building with bounds of beautiful history and we thank you for treating it with care. We want everyone to have an amazing time, and understand the house is a very enjoyable place to be. We truly appreciate your total respect of the house rules and our neighbours whilst enjoying your time.
You may use the terrace quietly to smoke if it is late at night.
Below are the key things to remember:
Please do not congregate or smoke outside of the front door at any point during your stay.
Please do not leave the front door open or unattended at any time.
Please do not touch or alter the front door latch.
Please return the lid of the hot tub if/once used.
If included in your booking, the hot tub cannot be used after 10:00PM or if intoxicated. You will automatically lose all of your deposit if You break this rule. It is something that we have to be diligent with. No smoking in the house & only allowed in designated areas outside. If you smoke in the house, out front, in the caravan or outbuildings it will be an automatic loss of your deposit. Please do not scream or shout in the garden or on arrival. This can cause our neighbours to complain. We cannot have games in the garden, outfront or throughout the house. This includes scavenger hunts.
External sound systems cannot be brought onsite. We gave speakers for your use if applicable to your booking.
Moving furniture or items within the house without permission prohibited.-
Please do not let anyone who's not booked on your stay into the house or garden. Security will be sent over to check your guest list, you will be responsible for paying for them as a guest and could risk losing your entire deposit.
Due to insurance purposes we are unable to have candles or open flames.
Please do not Attach anything to the walls or ceiling both interior & exterior or fix anything into the garden.
Due to insurance purposes We are unable to accommodate third party suppliers without prior and written agreement.
Please don't drink and drink drive.
Please do not put glass in the bins & report all breakages (however small) as this can injure staff.***
Please inquire if you would like to be completely looked after during your stay. We do not allow loose glitter to be used on the house and would recommend not using glitter makeup as this can have an impact on the amount of cleaning and can damage the house and furnishings. Only guests booked to stay and listed on your guest list are allowed in the house & garden. We have cameras surrounding the exterior of the property and at the entrance for security purposes. If any equipment attempted to be tampered with you will be immediately asked To leave. The cameras are monitored 24/7 by private security located on a neighbouring piece of Land. We also kindly ask that our social media policy** is followed. Please do not use our geotag (location tag) online in any imagery should you choose to post tasteful imagery. We own the rights to any imagery taken on your stay and have the right to ask you to remove anything from online or social media without question.
Check in-out & what’s included
A dedicated member of staff will be available to greet you and show you around at your time of check in. If you would like later check in time other that what is allocated please agree this with our team beforehand and we will be happy to accommodate.
Early and late check in/out is subject to availability and chargeable at £120 per hour.
We offer a complimentary event planning service if applicable and agreed prior to booking, as well as complimentary online shop delivery receipt and organisation.
Payments & other important information
We require payment of the entire booking in advance of arrival. Further details will be provided also on the online booking system at your time of booking.
Breakfast
Breakfast will be on offer everyday in the form of a help-yourself continental breakfast buffet available at the kitchen, organic healthy food, fruits, granolas, bread, boiled eggs and yoghurts etc. What is on offer may vary from time to time. If you have any serious medical allergies or dietary needs please contact us prior to booking.
1. THESE TERMS
1.1 These are the terms and conditions on which we take bookings for events (whether a hotel stay, wedding, civil ceremony or any other event) you wish to hold at The Bennu.
1.2 Please read these terms carefully before you make your booking with us. These terms tell you who we are, how we will take your booking, how the contract between you and us for your booking is formed, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 We are Wonder House Group Ltd (trading as The Bennu), a limited company registered in England and Wales with company number 14428419.
Additional Booking Terms
Booking T&C’s:
Please note that your booking payment will not be refunded if you subsequently cancel a
confirmed booking within 10 days of the start of your booked stay date,
as explained in paragraph 6 below. A contract is only formed between you and us
when the deposit payment has been received. No booking
application shall be binding on us and no contract shall be formed unless and until
we send your booking confirmation. Payment of your deposit confirms that you are
accepting our Terms & Conditions.
1. If only one person is making the booking, that person
confirms that s/he has the authority to make the booking on behalf of both
persons intending to be married. Our contract will therefore be with both such
persons.
2. You may not transfer any of your rights or obligations under our contract with
you to another person without our prior written consent, which we will not
withhold unreasonably. We can transfer all or any of our rights and obligations
under the contract to another organisation, but this will not affect your rights
under these terms.
3. We reserve the right to make changes to the interior and/or exterior of the
venue between the time we accept your booking and the date of your
booking.
4. We will use all reasonable endeavours to ensure that no components of your
booking have to be altered. We
reserve the right to make changes to certain components if this is necessary
to comply with safety requirements or other changes in law or relevant codes
of practice, or to make other minor changes which we reasonably believe will
not be to the detriment of your overall booking experience.
5. We will notify you of any significant changes covered but unless the change is
one which is likely to fundamentally change the nature of your
booking experience we will not offer a refund, costs or
compensation.
6. We reserve the right to cancel your booking without liability to you and without
any obligation to refund your deposit if:
(a) you do not pay us the balance of your booking costs
by the date due for such payment; or
(b) we have reasonable grounds to believe that you may not pay us the
balance of your booking price by the due date and we
have requested you to explain the position and you have not done so
satisfactorily; or
(c) we discover, before you have paid the balance of your booking price, that you have deliberately concealed information, or
deliberately given us incorrect information, about your intended booking in
circumstances where (if you had not done so) it would have been reasonably
foreseeable that we would not have accepted your booking; or
(d) we have reasonable grounds to believe that your behaviour or that of your
guests at the booking are likely to result in damage to the venue or
to our property and/or injury to people.
If we cancel your booking under paragraph 6, you must pay us any losses and
costs we suffer because of the cancellation which were reasonably
foreseeable to both you and us when the contract was entered into, whether
or not we are able to resell the date.
7. Except as set out in this paragraph 28, we shall not be liable or responsible
for any failure to perform, or delay in performance of, any of our obligations
under our contract with you that is caused by events outside our reasonable
control (such as serious damage to the venue, serious adverse weather
conditions, a pandemic or epidemic, or interruption or failure of utility services
such as electric power, gas or water). In these circumstances, we shall use
every effort to notify you as soon as is reasonably practical.
8. If you want to cancel a confirmed booking within 10 days of the booking time,
you must do so in writing and the
provisions in paragraph 8 shall apply. We will use reasonable endeavours to
“re-sell” the date. However, you must pay us any losses and costs we suffer
because of the cancellation which were reasonably foreseeable to both you
and us when the contract was entered into, whether or not we are able to
resell the date. Depending on when you cancel, the cancellation charges you
must pay shall be determined by the notice period listed below. We will tell
you the exact cancellation charges upon your request.
Cancellation Charges:
● More than 10 days away from the booking date: 100% of the booking refunded and option to
change date of booking
● Less than 10 days away from the booking date: 0% of the booking package refunded and no option to
change date of booking.
9. COVID 19: Any bookings that cannot then be taken due to a government
decreed lockdown will be able to request a date change within 12 months of
the booking date, or a refund if no suitable date can be found.
10.Subject to paragraphs 11 and 12 inclusive, the price of your
booking shall be as set out in your quotation and/or checkout page when booking.
11. If not all components of the price in the quotation are stated to be fixed (for
example, because they depend on the number of guests to be catered for),
the final price will be determined either in accordance with the quotation (for
example, the charge "per head" for meals) or as otherwise agreed with us (for
example, if there are any "extra" services not set out in the quotation which
we subsequently agree at our discretion to provide to you).
12.If your booking date is scheduled more than 1 year after the date
of our confirmation of booking, we reserve the right to increase the price of
your booking by up to Retail Price Index for each
complete period of 12 months between these two dates.
13.All prices are subject to VAT, prices given include VAT in 2023 and 2024.
14.We will state the payment date(s) on the invoice we send you for the total
price of your booking. You must pay your invoice in full
by the due date(s) stated. Late payments will be charged an administration
fee.
15.Payment plans and deposit arrangements are to be agreed in writing with a
member of The Bennu staff prior to invoices being paid.
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